Operations
Live view of helpdesk activity, SLA risk, and service health.
Open P1
12
MTTR (last 24h)
847
min
SLA at-risk
25
Agent calls today
23142
Ticket flow
Last 14 days
Service health
10 / 12 operational
Corporate VPNOperational
Microsoft 365Operational
Okta SSODegraded
SalesforceOperational
Office Wi-FiOperational
GitHub EnterpriseOperational
RDS ProductionDegraded
ECS ProductionOperational
OBS BackupsOperational
ELB PublicOperational
Cloud EyeOperational
AD Domain ControllersOperational
Active incidents
6 open
| ID | Sev | Subject | Owner | Updated | SLA |
|---|---|---|---|---|---|
| TK-4A823F | P1 | RDS for MySQL replication lag 4 minutes | DBA Team | 26m ago | at risk9m |
| TK-4B219D | P1 | Okta SSO degraded — multiple users failing MFA | Identity Team | 31m ago | on track2h 37m |
| TK-4C817E | P2 | VPN drops on hotel wifi — exec traveling | Network Helpdesk | 35m ago | on track21h 37m |
| TK-4D012A | P2 | ECS instance ecs-prod-web-03 unreachable | Cloud Platform | 1h ago | on track17h 37m |
| TK-4E556F | P3 | Outlook calendar sync delayed across team | Messaging Team | 1h ago | on track47h 37m |
| TK-4F091B | P3 | New hire cannot complete MFA enrollment | Identity Team | 2h ago | on track47h 37m |